Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through wheatden.com and fulfilled by WHEATDEN, LLC. We currently provide shipping services to the United States, Europe, and other supported regions worldwide.

Shipping availability may depend on carrier coverage, destination accessibility, local regulations, and other logistical conditions.

For remote, rural, or difficult-to-service locations, please contact us at help@wheatden.com or through our Contact Us page before placing your order to confirm delivery availability.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment authorization and order verification.

Business days exclude weekends and public holidays. Processing time is separate from the shipping transit time shown below.

3. Shipping Rates and Delivery Estimates

Shipping charges, free-shipping eligibility, and estimated transit times depend on the delivery region. Current standard shipping information is shown below.

Estimated transit times begin after an order has completed processing and has been transferred to the carrier. Delivery estimates are provided for reference and are not guaranteed delivery dates.

4. Free Shipping Eligibility

Eligible orders shipped within the United States qualify for free standard shipping when the applicable order total reaches €110.00.

Eligible orders shipped to supported European destinations qualify for free standard shipping when the applicable order total reaches €119.00.

Other supported international regions currently do not have a free-shipping promotion.

5. Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, taxes, brokerage charges, or other government-imposed charges depending on the destination.

Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the recipient and are not included in the shipping fee charged by WHEATDEN, LLC.

Customs clearance procedures may also result in additional delivery time outside our reasonable control.

6. Order Tracking

When tracking information becomes available, it may be sent to the email address provided with the order.

Customers can also review available shipment information through our Order Tracking page.

Tracking information may take approximately 48–72 hours after carrier pickup to appear or update in the carrier's system.

7. Delivery Delays

Delivery estimates may be affected by weather conditions, carrier disruptions, customs procedures, public holidays, transportation restrictions, high shipping volumes, or other circumstances outside our reasonable control.

A temporary delay or gap in tracking updates does not necessarily indicate that a shipment has been lost.

8. Remote and Difficult-to-Service Areas

Remote, rural, island, or difficult-to-service locations may require additional transit time or may have limited carrier availability.

If you are unsure whether your delivery address can be serviced, please contact us at help@wheatden.com or through our Contact Us page before placing your order.

9. Missing, Damaged or Incorrect Shipments

Customers should inspect their package and its contents promptly after delivery.

If an order arrives damaged, contains an incorrect item, or appears to have been damaged during transportation, please contact us at help@wheatden.com within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the package and affected item where applicable. Please retain the original packaging until the matter has been reviewed.

For return eligibility, return procedures, and refund information, please review our Return & Refund Policy.

10. Address Accuracy and Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, please contact help@wheatden.com as soon as possible. We will attempt to assist before the order is dispatched, but address changes cannot be guaranteed once fulfillment or carrier processing has started.

Additional costs resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer's responsibility where permitted by applicable law.