Frequently Asked Questions
1. Where do you ship?
We provide shipping to the United States, Europe, and other supported regions worldwide. Availability may vary depending on carrier coverage, local restrictions, and destination accessibility.
For complete shipping rates, delivery estimates, free-shipping thresholds, and international delivery information, please review our Shipping Policy.
2. How long does order processing take?
Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days exclude weekends and public holidays.
3. How much does shipping cost?
Standard shipping rates depend on the destination. Shipping within the United States is €4.99, shipping to supported European destinations is €8.99, and shipping to other supported regions is €11.99.
Full shipping details are available in our Shipping Policy.
4. Do you offer free shipping?
Eligible United States orders of €110.00 or more qualify for free standard shipping. Eligible European orders of €119.00 or more also qualify for free standard shipping.
Other supported international regions currently do not have a free-shipping promotion.
5. How long does delivery take?
Estimated transit time after dispatch is generally 5–10 business days for the United States, 7–15 business days for Europe, and 10–20 business days for other supported regions.
These are estimates rather than guaranteed delivery dates. Carrier delays, customs procedures, weather, holidays, and remote locations may require additional time.
6. How can I track my order?
Tracking information may be sent to the email address provided with the order when it becomes available. You can also check available shipment information through our Order Tracking page.
Carrier tracking may take approximately 48–72 hours after pickup to begin displaying updates.
7. What should I do if my order arrives damaged or incorrect?
If an item arrives damaged, defective, or different from what you ordered, please contact us at help@wheatden.com within 48 hours of delivery.
Please include your order number and clear photographs of the item and packaging where applicable so that we can review the issue.
8. How long do I have to request a return?
Eligible returns may be requested within 30 days from the date the order is confirmed as delivered.
Return requests submitted after 30 days will not be accepted unless otherwise required by applicable law. Complete eligibility requirements are available in our Return & Refund Policy.
9. What condition must a returned item be in?
Returned items must remain suitable for resale and must not show signs of use, damage, alteration, stains, odors, scratches, breakage, excessive wear, missing parts, or other conditions that materially affect their original condition or resale value.
Where applicable, original packaging, components, accessories, protective materials, labels, and instructions should also be included.
10. Who pays for return shipping?
If a return is requested because of a change of mind, personal preference, ordering error, or another reason not caused by WHEATDEN, LLC, the customer is generally responsible for return shipping costs.
If we confirm that an incorrect, damaged, or defective item was supplied, we will be responsible for reasonable return shipping costs or provide appropriate return instructions.
11. How do I request a return?
Please contact us at help@wheatden.com within the applicable return period and provide your order number, the email address used for the purchase, and the reason for the return.
After the request has been reviewed, we will provide the appropriate return instructions. Please do not send an item to an unconfirmed return address.
12. How long does a refund take?
Once an eligible return has been received, inspected, and approved, the refund will be submitted to the original payment method.
Approved refunds should normally appear through the original payment method within 7 business days. Banks, card issuers, Stripe, PayPal, or other payment networks may require additional posting time after the refund has been submitted.
13. What payment methods do you accept?
Depending on availability at checkout, supported payment methods may include Visa, Mastercard, American Express, Discover, SEPA, Apple Pay, Google Pay, and PayPal.
Payments are processed through Stripe and PayPal as applicable. Please review our Payment Policy for complete payment information.
14. What currency are orders charged in?
Orders placed through wheatden.com are processed using EUR as the transaction currency.
Any exchange rate, currency conversion charge, or foreign transaction fee imposed by a customer's bank or payment provider is determined by that provider.
15. Is my payment information secure?
We use HTTPS and SSL/TLS encryption to help protect information transmitted between your browser, our website, and authorized payment services.
Sensitive payment credentials are handled through Stripe, PayPal, and applicable payment networks. WHEATDEN, LLC does not intentionally store complete payment card numbers or CVV/CVC security codes on its website servers.
Additional safeguards may include tokenization, PCI DSS-compliant payment infrastructure, fraud screening, transaction verification, and 3D Secure or similar authentication where supported.
16. What happens if my payment fails or is declined?
Payments may fail, remain pending, or be declined because of incorrect payment details, insufficient funds, authentication requirements, transaction limits, bank restrictions, fraud screening, or technical issues.
If your payment appears to have been charged but no order was successfully confirmed, please contact help@wheatden.com so we can review the available transaction records.
17. How is my personal information protected?
We use administrative, technical, and organizational measures intended to protect customer information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures include secure HTTPS connections, SSL/TLS encryption, restricted administrative access, security updates, access controls, monitoring, and appropriate safeguards used by our payment and service providers.
Customer personal data is generally retained for no longer than 1 year after it is no longer actively required, subject to legal, payment dispute, fraud prevention, or regulatory requirements. Where applicable, customers may also exercise rights available under the GDPR. Please review our Privacy Policy.
18. What should I do if I have a dispute or need further assistance?
If you have a question about an order, delivery, return, refund, payment, or privacy matter, please contact us at help@wheatden.com or visit our Contact Us page so that we can review the matter.
Use of wheatden.com and transactions with WHEATDEN, LLC are subject to our Terms of Service. Where a dispute cannot be resolved directly, applicable law and the competent courts having jurisdiction over the location identified by 100 S Broad St, Ste 1430, Philadelphia, PA 19110, US will apply to the extent permitted by law.
