Refined White Terracotta Decorative Vase

Return & Refund Policy

1. Return Period

This Return & Refund Policy applies to eligible purchases made through wheatden.com and fulfilled by WHEATDEN, LLC.

Customers may request a return within 30 days from the date the order is confirmed as delivered. Return requests submitted after 30 days will not be accepted unless otherwise required by applicable law.

To ensure that we can review your request accurately, please contact us before sending any item back. Unauthorized returns may be delayed or refused if we cannot identify the related order.

2. Return Conditions

Returned items must be in a condition suitable for resale.

Returned items must not show signs of use, damage, alteration, stains, odors, scratches, breakage, excessive wear, missing parts, or other conditions that affect their original condition or resale value.

Where applicable, returned items must include the original packaging, accessories, components, protective materials, labels, instructions, and other contents originally supplied with the order.

Items returned with customer-caused damage, missing components, permanent changes, or conditions that materially affect resale may be refused or may qualify for a reduced refund where permitted by applicable law.

3. Non-Returnable or Reduced-Value Returns

We may refuse a return or reduce the refundable amount where an item has been used beyond reasonable inspection, damaged after delivery, altered, improperly assembled, washed, permanently installed, marked, stained, or returned with missing components.

Items that cannot reasonably be resold because of customer-caused damage or excessive use may not qualify for a full refund.

Any deduction will be based on the actual condition of the returned item and will be reviewed on a case-by-case basis in accordance with applicable law.

4. How to Request a Return

To request a return, please contact us at help@wheatden.com within the applicable return period.

Please provide your order number, the email address used at checkout, the item you wish to return, and a brief explanation of the reason for the return. If the request concerns damage, defects, or an incorrect item, please include clear photographs showing the issue.

After reviewing your request, we will provide return instructions and, where applicable, the approved return address. Please do not send products to an address that has not been confirmed by our customer service team.

5. Damaged, Defective or Incorrect Items

Customers should inspect their order promptly after delivery. If an item arrives damaged, defective, or different from what was ordered, please contact us at help@wheatden.com within 48 hours of delivery.

Please retain the item, packaging, shipping materials, and any relevant labels until the matter has been reviewed. We may request photographs or other reasonable documentation to verify the condition of the shipment.

If we confirm that the item was damaged in transit, defective upon arrival, or incorrectly supplied, we will provide an appropriate resolution, which may include a replacement, return authorization, or refund.

6. Return Shipping Costs

For returns requested because of a change of mind, personal preference, ordering error, or another reason not caused by WHEATDEN, LLC, the customer is generally responsible for the return shipping cost unless otherwise required by applicable law.

If the return is approved because we supplied an incorrect item, the item arrived damaged, or a verified defect was present at delivery, WHEATDEN, LLC will be responsible for reasonable return shipping costs or will provide appropriate return instructions.

Original shipping charges are generally non-refundable unless the return results from our error, a verified product issue, or applicable law requires otherwise. For information about delivery services and shipping terms, please review our Shipping Policy.

7. Refund Processing

Once an authorized return is received, we will inspect the item and confirm whether the refund is approved. Customers will be notified if additional information is required.

Approved refunds will be returned to the original payment method used for the purchase. We currently accept payments through Stripe and PayPal, and refunds will be processed through the corresponding payment channel whenever applicable.

Approved refunds are normally processed and should appear through the original payment method within 7 business days. In some cases, the customer’s bank, card issuer, Stripe, PayPal, or other payment provider may require additional posting time after we have submitted the refund.

We do not normally issue refunds to an unrelated card, bank account, digital wallet, or payment method different from the one originally used for the transaction.

8. Refund Questions and Payment Disputes

If you believe a refund has not been received within the expected timeframe, please first review the original payment account and then contact us at help@wheatden.com. We can confirm whether the refund has been submitted and provide available transaction information.

If there is a problem with an order, payment, return, refund, damaged item, or delivery, customers are encouraged to contact us directly so that we have an opportunity to investigate and resolve the matter promptly.

Please keep your order confirmation, payment receipt, tracking information, photographs, return authorization, and communication records until the matter is fully resolved. These records may be used to verify the transaction, delivery, return, or refund where required by Stripe, PayPal, a card issuer, or another payment provider.